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Delivery & returns
Orders of $250 or more ship free, and most ship from the Wellesley store within 24 to 48 hours. Unused items can be returned within 30 days with a Return Authorization Number. Monogrammed, personalized and sale items are final sale.
How fast will my order ship?
- Free shipping on orders of $250 or more.
- Most orders ship directly from the Wellesley, Massachusetts store.
- Online orders are processed within 24 to 48 hours, and tracking is emailed when the order ships.
- Standard shipping rates for orders under $250: [Client to provide: shipping rate table]
Can I pick up in store?
Yes. Choose Local Pick Up at checkout. You will get an email when the order is ready, and it is held at the store under your name.
How do I return an item?
- Request a Return Authorization NumberEmail service@londonharness.com before sending anything back.
- Pack the itemItems must be unused, new and resalable, and returned within 30 days of receipt.
- Ship it to the storeLondon Harness, Attn: Returns, 45 Central Street, Wellesley, MA 02482. Tracked or insured shipping is recommended; the store is not responsible for lost returns.
- Get your refundAllow 5 business days for processing. Refunds go to the original payment method; original shipping is not refunded.
Final sale: monogrammed and personalized items, and all sale merchandise.
In store: online purchases can be returned or exchanged at the store with the original online order confirmation.
Common questions
Does London Harness offer free shipping?
Yes. Orders of $250 or more ship free. Most orders ship directly from the Wellesley store, and online orders are processed within 24 to 48 hours with tracking sent when the order ships.
Can I pick up an online order in the store?
Yes. Choose Local Pick Up at checkout. You will get an email when the order is ready, and it is held at the store under your name.
What is the return policy?
Unused items in new, resalable condition can be returned within 30 days of receipt. Email service@londonharness.com for a Return Authorization Number first. Return shipping is paid by the customer, original shipping is not refunded, and refunds go to the original payment method; allow 5 business days for processing.
Which items cannot be returned?
Monogrammed and other personalized items cannot be returned or exchanged, and all sale merchandise is non-refundable.
Can I return an online order in the store?
Yes. Online purchases can be returned or exchanged at the Wellesley store, within the same 30-day policy.